retun and refund policy

At [Your Store Name], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

✅ Returns

We accept returns under the following conditions:

• Return requests must be raised within 7 days of product delivery.

• Items must be unused, unwashed, and in original packaging.

• Products with physical damage, signs of use, or missing accessories will not be accepted.

• Certain items such as personal care products, innerwear, customized items, or clearance sale products are non-returnable.

To initiate a return, please email us at [your@email.com] with:

• Order ID

• Product photos/video

• Reason for return

Our support team will respond within 24–48 business hours.

🔄 Replacement (for Damaged / Wrong Items)

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery with clear unboxing video/photos.

• We will arrange a free replacement or issue a refund if replacement is unavailable.

💰 Refunds

Once your return is received and inspected:

• Refunds will be processed within 5–10 business days.

• Amount will be credited to your original payment method (UPI/Card/Net Banking).

• COD orders will be refunded via bank transfer or UPI.

Shipping charges (if any) are non-refundable.

🚚 Return Shipping

• If the return is due to our mistake (damaged/wrong item), we cover return shipping.

• For customer-initiated returns, return shipping costs may be deducted from the refund.

❌ Order Cancellation

Orders can be cancelled within 12 hours of placing the order.
Once shipped, cancellation is not possible.

📩 Contact Us

For any questions related to returns or refunds, contact:

Business Name: theonlinemalls.in
Email: theonlinemallshelp123@gmail.com
Phone: 
Address: gola ramgarh jhrakhand 829110
Business Hours: Mon–Sat, 10 AM – 6 PM IST